Create a Technical Support ticket
To quickly respond to your technical issue, please complete this form and one of our agents will contact you.
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What's the Woodward part number for your product? It's located on the Woodward label and may say model number. If you don't know or it doesn't apply, please type N/A.
Select the impact rating that best describes the operational effect of the reported issue:
- Negligible: No injuries.
- Moderate: Light and moderate injuries.
- Major: Severe injuries (survival probable).
- Severe: Life-threatening injuries (survival uncertain), fatal injuries.
- Negligible: No injuries.
- Moderate: Light and moderate injuries.
- Major: Severe injuries (survival probable).
- Severe: Life-threatening injuries (survival uncertain), fatal injuries.
Select the impact rating that best describes the operational effect of the reported issue:
- Negligible: The issue results in no impairment, or only imperceptible impairment, of the operational environment where the Woodward product is installed.
- Moderate: The issue leads to partial degradation of the operational environment where the Woodward product is installed.
- Major: The issue leads to temporary loss or impairment of an essential function of the operational environment where the Woodward product is installed.
- Severe: The issue leads to prolonged loss or impairment of an essential function of the operational environment where the Woodward product is installed, and recovery is not possible without external support.
- Negligible: The issue results in no impairment, or only imperceptible impairment, of the operational environment where the Woodward product is installed.
- Moderate: The issue leads to partial degradation of the operational environment where the Woodward product is installed.
- Major: The issue leads to temporary loss or impairment of an essential function of the operational environment where the Woodward product is installed.
- Severe: The issue leads to prolonged loss or impairment of an essential function of the operational environment where the Woodward product is installed, and recovery is not possible without external support.
Select the impact rating that best describes the operational effect of the reported issue:
- Negligible: The financial damage leads to irrelevant effects for the operator.
- Moderate: The financial damage leads to inconvenient consequences which the affected operator will be able to overcome with limited resources.
- Major: The financial damage leads to substantial consequences which the affected operator will be able to overcome.
- Severe: The financial damage leads to catastrophic consequences which the affected operator might not overcome.
- Negligible: The financial damage leads to irrelevant effects for the operator.
- Moderate: The financial damage leads to inconvenient consequences which the affected operator will be able to overcome with limited resources.
- Major: The financial damage leads to substantial consequences which the affected operator will be able to overcome.
- Severe: The financial damage leads to catastrophic consequences which the affected operator might not overcome.
Select the product status or lifecycle stage when the issue occurred. If the issue occurred shortly after installation, service, configuration, storage, or transportation, select the option that best describes the most recent activity before the issue was observed.
Select the apparent intent of the event based on the information currently available:
- Intentional / Malicious: Deliberate harmful or unauthorized actions.
- Intentional / Non-malicious: Deliberate actions that were authorized or not intended to cause harm, such as maintenance or configuration changes.
- Accidental / Unintentional: An event appears to have occurred by mistake or without deliberate action.
- Unknown / Not Determined: The intent is unclear based on the information currently available.
- Intentional / Malicious: Deliberate harmful or unauthorized actions.
- Intentional / Non-malicious: Deliberate actions that were authorized or not intended to cause harm, such as maintenance or configuration changes.
- Accidental / Unintentional: An event appears to have occurred by mistake or without deliberate action.
- Unknown / Not Determined: The intent is unclear based on the information currently available.
Select the asset that appears to have been used as the entry point into the system, based on the information currently available. Select “Woodward Embedded Device” or “Woodward Desktop Tool” if the attacker appears to have entered through a Woodward product. Select “Connected Third-Party Device” if the attacker appears to have entered through another connected device or system. If unclear, select “Unknown / Not Determined”.
Select the scenario that best describes how the event appears to have occurred, based on the information currently available:
Credential Compromise: Valid credentials appear to have been stolen, lost, exposed, disclosed, or used without authorization, including through phishing, social engineering, user error, or other unintended disclosure.
Vulnerability Exploitation: A weakness in a product, software, firmware, component, connected device, or system appears to have been exploited to gain unauthorized access, affect product behavior, bypass security controls, disrupt operation, or otherwise impact security.
Authorized Access Misuse: Legitimate access appears to have been used in an unauthorized, inappropriate, or harmful way.
Misconfiguration: The event appears to involve incorrect, insecure, incomplete, or unintended configuration settings, such as weak security settings, excessive privileges, disabled security controls, incorrect network exposure, or improper access settings.
Physical Device Tampering: The event appears to involve unauthorized physical interference with the product, such as opening the enclosure, modifying internal components, connecting unauthorized hardware, or altering device seals or labels.
Denial of Service: The event appears to involve an attempt or condition that disrupted, degraded, or prevented normal access to the product, its services, communication interfaces, data, or functions.
Unknown / Not Determined: The suspected attack scenario or cause is unclear based on the information currently available.
Other: The event appears to involve another scenario not listed above. Provide details in the issue description.
Credential Compromise: Valid credentials appear to have been stolen, lost, exposed, disclosed, or used without authorization, including through phishing, social engineering, user error, or other unintended disclosure.
Vulnerability Exploitation: A weakness in a product, software, firmware, component, connected device, or system appears to have been exploited to gain unauthorized access, affect product behavior, bypass security controls, disrupt operation, or otherwise impact security.
Authorized Access Misuse: Legitimate access appears to have been used in an unauthorized, inappropriate, or harmful way.
Misconfiguration: The event appears to involve incorrect, insecure, incomplete, or unintended configuration settings, such as weak security settings, excessive privileges, disabled security controls, incorrect network exposure, or improper access settings.
Physical Device Tampering: The event appears to involve unauthorized physical interference with the product, such as opening the enclosure, modifying internal components, connecting unauthorized hardware, or altering device seals or labels.
Denial of Service: The event appears to involve an attempt or condition that disrupted, degraded, or prevented normal access to the product, its services, communication interfaces, data, or functions.
Unknown / Not Determined: The suspected attack scenario or cause is unclear based on the information currently available.
Other: The event appears to involve another scenario not listed above. Provide details in the issue description.
Select the application or physical system controlled or impacted by the Woodward product related to this request. If none of the options apply, select “Other”.